{"id":242483,"date":"2022-06-08T14:19:27","date_gmt":"2022-06-08T14:19:27","guid":{"rendered":"https:\/\/echo-service.eu\/?page_id=242483"},"modified":"2023-07-27T15:36:42","modified_gmt":"2023-07-27T15:36:42","slug":"echo-support","status":"publish","type":"page","link":"https:\/\/echo-service.eu\/en\/echo-support\/","title":{"rendered":"ECHO Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; fullwidth=&#8220;on&#8220; admin_label=&#8220;Hero Section&#8220; _builder_version=&#8220;4.16&#8243; global_colors_info=&#8220;{}&#8220;][et_pb_fullwidth_header title=&#8220;ECHO Service FzCO&#8220; subhead=&#8220;Support&#8220; text_orientation=&#8220;center&#8220; background_overlay_color=&#8220;rgba(0,0,0,0.8)&#8220; content_max_width=&#8220;550px&#8220; _builder_version=&#8220;4.16&#8243; title_font=&#8220;|||on|||||&#8220; title_text_color=&#8220;#FFCC33&#8243; title_font_size=&#8220;16px&#8220; title_letter_spacing=&#8220;2px&#8220; title_line_height=&#8220;1.4em&#8220; content_font=&#8220;|||on|||||&#8220; content_letter_spacing=&#8220;2px&#8220; content_line_height=&#8220;2em&#8220; subhead_font=&#8220;|||on|||||&#8220; subhead_font_size=&#8220;24px&#8220; subhead_letter_spacing=&#8220;2px&#8220; subhead_line_height=&#8220;1.8em&#8220; background_color=&#8220;rgba(255, 255, 255, 0)&#8220; background_image=&#8220;https:\/\/echo-service.eu\/wp-content\/uploads\/2021\/11\/consultant-11.jpg&#8220; parallax=&#8220;on&#8220; parallax_method=&#8220;on&#8220; custom_button_one=&#8220;on&#8220; button_one_border_width=&#8220;1px&#8220; button_one_border_color=&#8220;rgba(255,255,255,0.3)&#8220; button_one_border_radius=&#8220;0px&#8220; button_one_letter_spacing=&#8220;1px&#8220; button_one_font=&#8220;Saira Extra Condensed|600||on|||||&#8220; button_one_icon=&#8220;&#x24;||divi||400&#8243; button_one_icon_color=&#8220;#edbb5f&#8220; custom_button_two=&#8220;on&#8220; button_two_border_width=&#8220;1px&#8220; button_two_border_color=&#8220;rgba(255,255,255,0.3)&#8220; button_two_border_radius=&#8220;0px&#8220; button_two_letter_spacing=&#8220;1px&#8220; button_two_font=&#8220;Saira Extra Condensed|600||on|||||&#8220; button_two_icon=&#8220;&#x24;||divi||400&#8243; button_two_icon_color=&#8220;#edbb5f&#8220; module_alignment=&#8220;right&#8220; custom_margin=&#8220;|||&#8220; custom_padding=&#8220;0.2%||96px|||&#8220; custom_padding_tablet=&#8220;8%||130px||false|false&#8220; custom_padding_phone=&#8220;||80px||false|false&#8220; custom_padding_last_edited=&#8220;on|phone&#8220; button_one_text_color_hover=&#8220;#edbb5f&#8220; button_two_text_color_hover=&#8220;#edbb5f&#8220; button_one_bg_color_hover=&#8220;rgba(0,0,0,0)&#8220; button_two_bg_color_hover=&#8220;rgba(0,0,0,0)&#8220; global_colors_info=&#8220;{}&#8220; button_one_text_size__hover_enabled=&#8220;off&#8220; button_two_text_size__hover_enabled=&#8220;off&#8220; button_one_text_color__hover_enabled=&#8220;on&#8220; button_one_text_color__hover=&#8220;#edbb5f&#8220; button_two_text_color__hover_enabled=&#8220;on&#8220; button_two_text_color__hover=&#8220;#edbb5f&#8220; button_one_border_width__hover_enabled=&#8220;off&#8220; button_two_border_width__hover_enabled=&#8220;off&#8220; button_one_border_color__hover_enabled=&#8220;off&#8220; button_two_border_color__hover_enabled=&#8220;off&#8220; button_one_border_radius__hover_enabled=&#8220;off&#8220; button_two_border_radius__hover_enabled=&#8220;off&#8220; button_one_letter_spacing__hover_enabled=&#8220;off&#8220; button_two_letter_spacing__hover_enabled=&#8220;off&#8220; button_one_bg_color__hover_enabled=&#8220;on&#8220; button_one_bg_color__hover=&#8220;rgba(0,0,0,0)&#8220; button_two_bg_color__hover_enabled=&#8220;on&#8220; button_two_bg_color__hover=&#8220;rgba(0,0,0,0)&#8220;]<\/p>\n<p>&nbsp;<\/p>\n<p>24\/7\/365 Support der ECHO Service<\/p>\n<p>[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8220;1&#8243; admin_label=&#8220;Attributes&#8220; _builder_version=&#8220;4.16&#8243; custom_margin=&#8220;|||&#8220; custom_padding=&#8220;0px|0px|100px|0px&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_row use_custom_gutter=&#8220;on&#8220; gutter_width=&#8220;1&#8243; _builder_version=&#8220;4.16&#8243; background_color=&#8220;#ffffff&#8220; max_width=&#8220;1440px&#8220; custom_margin=&#8220;|||&#8220; custom_padding=&#8220;27px|0px|0px|0px&#8220; box_shadow_style=&#8220;preset3&#8243; box_shadow_vertical=&#8220;15px&#8220; box_shadow_blur=&#8220;80px&#8220; box_shadow_color=&#8220;rgba(0,0,0,0.15)&#8220; use_custom_width=&#8220;on&#8220; custom_width_px=&#8220;1440px&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_text _builder_version=&#8220;4.17.4&#8243; text_font=&#8220;||||||||&#8220; text_letter_spacing=&#8220;2px&#8220; text_line_height=&#8220;2em&#8220; header_font=&#8220;|||on|||||&#8220; header_font_size=&#8220;24px&#8220; header_3_font=&#8220;|600||on|||||&#8220; header_3_line_height=&#8220;1.4em&#8220; background_color=&#8220;#ffffff&#8220; max_width=&#8220;992px&#8220; min_height=&#8220;251px&#8220; custom_margin=&#8220;-100px|||&#8220; custom_padding=&#8220;60px|40px|60px|39px|true|false&#8220; custom_padding_tablet=&#8220;30px|30px|30px|30px|true|true&#8220; custom_padding_phone=&#8220;20px|20px|20px|20px|true|true&#8220; custom_padding_last_edited=&#8220;on|phone&#8220; border_color_all=&#8220;rgba(51,51,51,0.06)&#8220; border_width_right=&#8220;1px&#8220; border_width_left=&#8220;1px&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h3><span><div class=\"jsst-main-up-wrapper js-ticket-dashboard-container\">\n    <div class=\"js-ticket-dashboard-main-content\">\n\n\t\t<div id=\"jsst-header-main-wrapper\"><div id=\"jsst-header\" class=\"\"><div id=\"jsst-tabs-wrp\" class=\"\"><span class=\"jsst-header-tab js-ticket-homeclass\"><a class=\"js-cp-menu-link\" href=\"https:\/\/echo-service.eu\/en\/echo-support\/control-panel\">Dashboard<\/a><\/span><span class=\"jsst-header-tab js-ticket-openticketclass\"><a class=\"js-cp-menu-link\" href=\"https:\/\/echo-service.eu\/en\/echo-support\/add-ticket\">Submit Ticket<\/a><\/span><span class=\"jsst-header-tab js-ticket-myticket\"><a class=\"js-cp-menu-link\" href=\"https:\/\/echo-service.eu\/en\/echo-support\/my-tickets\">My Tickets<\/a><\/span><span class=\"jsst-header-tab js-ticket-loginlogoutclass\"><a class=\"js-cp-menu-link\" href=\"https:\/\/echo-service.eu\/en\/echo-support\/login\">Login<\/a><\/span><\/div><\/div><\/div>\n\n    <main class=\"js-ticket-dashboard-main\">\n        <!-- cp links for user -->\n                        <aside class=\"js-ticket-dashboard-left-menu\"><!-- Dashboard Links -->\n                    <div class=\"js-ticket-menu-header\">Dashboard Links<\/div>\n                    <ul class=\"js-ticket-menu-links\">\n                                                    <li>\n                                <a  href=\"https:\/\/echo-service.eu\/en\/echo-support\/add-ticket\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                                        <path d=\"M11 4H4a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2v-7\"><\/path>\n                                        <path d=\"M18.5 2.5a2.121 2.121 0 0 1 3 3L12 15l-4 1 1-4 9.5-9.5z\"><\/path>\n                                    <\/svg>\n                                    <span>Submit Ticket<\/span>\n                                <\/a>\n                            <\/li>\n                                                        <li>\n                                <a href=\"https:\/\/echo-service.eu\/en\/echo-support\/my-tickets\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#f59e0b\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                                        <path d=\"M22 12h-6l-2 3h-4l-2-3H2\"><\/path>\n                                        <path d=\"M5.45 5.11 2 12v6a2 2 0 0 0 2 2h16a2 2 0 0 0 2-2v-6l-3.45-6.89A2 2 0 0 0 16.76 4H7.24a2 2 0 0 0-1.79 1.11z\"><\/path>\n                                    <\/svg>\n                                    <span>My Tickets<\/span>\n                                <\/a>\n                            <\/li>\n                                                        <li>\n                                <a href=\"https:\/\/echo-service.eu\/en\/echo-support\/ticket-status\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#3b82f6\" 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<path d=\"M15 11h6l-1-3h-4z\"\/>\n                                    <\/svg>\n                                    <span>User Data<\/span>\n                                <\/a>\n                            <\/li>\n                                                                <li>\n                                        <a href=\"https:\/\/echo-service.eu\/en\/echo-support\/login\">\n                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#6b7280\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\n                                                <path d=\"M15 3h4a2 2 0 0 1 2 2v14a2 2 0 0 1-2 2h-4\"><\/path>\n                                                <polyline points=\"10 17 15 12 10 7\"><\/polyline>\n                                                <line x1=\"15\" y1=\"12\" x2=\"3\" y2=\"12\"><\/line>\n                                            <\/svg>\n                          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details.<\/p>\n                        <\/div>\n                    <\/div>\n                    <div class=\"js-ticket-welcome-actions\">\n                    <\/div>\n                <\/div>\n                <div class=\"js-ticket-card\">\n                                        <span>Have an issue?<\/span>\n                    <p>Our support team is here to help. Create a new ticket to get started.<\/p>\n                    <a  href=\"https:\/\/echo-service.eu\/en\/echo-support\/add-ticket\" class=\"js-ticket-button\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                            <line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line>\n                            <line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line>\n                        <\/svg>\n                        Create New Ticket                    <\/a>\n                <\/div>\n                <div class=\"js-ticket-card\">\n                    <span>Check Ticket Status<\/span>\n                    <p>Enter your information to check the status of your existing ticket.<\/p>\n                    <a href=\"https:\/\/echo-service.eu\/en\/echo-support\/ticket-status\" class=\"js-ticket-button\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                            <line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line>\n                            <line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line>\n                        <\/svg>\n                        Check Ticket Status                    <\/a>\n                <\/div>\n                        <!-- latest user tickets -->\n                        <!-- latest agent tickets -->\n                        <!-- count boxes -->\n                        \n            <!-- agent data chart -->\n                                <\/div>\n    <\/main>\n\n\n    <div id=\"js-ticket-main-black-background\" style=\"display:none;\"><\/div>\n    <div id=\"js-ticket-main-popup\" style=\"display:none;\">\n        <span id=\"js-ticket-popup-title\"><\/span>\n        <span id=\"js-ticket-popup-close-button\"><\/span>\n        <div id=\"js-ticket-main-content\"><\/div>\n        <div id=\"js-ticket-main-downloadallbtn\"><\/div>\n    <\/div>\n\n    \n    <\/div>\n<\/div>\n\n<\/span><\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>&nbsp; 24\/7\/365 Support der ECHO Service<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-242483","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/echo-service.eu\/en\/wp-json\/wp\/v2\/pages\/242483","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/echo-service.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/echo-service.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/echo-service.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/echo-service.eu\/en\/wp-json\/wp\/v2\/comments?post=242483"}],"version-history":[{"count":7,"href":"https:\/\/echo-service.eu\/en\/wp-json\/wp\/v2\/pages\/242483\/revisions"}],"predecessor-version":[{"id":243242,"href":"https:\/\/echo-service.eu\/en\/wp-json\/wp\/v2\/pages\/242483\/revisions\/243242"}],"wp:attachment":[{"href":"https:\/\/echo-service.eu\/en\/wp-json\/wp\/v2\/media?parent=242483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}